What is a Buona franchisee required to do upon receiving notice of changes to the Confidential Operations Standards Manual?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor retains the right to modify, change, add to, delete, or supplement the Manuals and to specify other systems, procedures or forms in any manner it deems necessary, in its sole discretion, and shall notify Franchisee about changes in writing by mail, electronic mail or postings on Franchisor's intranet system or website on the internet.
Upon receipt of notice of changes to the Manuals, Franchisee must comply with any such changes that are mandatory.
Source: Item 22 — CONTRACTS (FDD page 78)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, a franchisee must comply with any mandatory changes to the Confidential Operations Standards Manual upon receiving notice of these changes. Buona retains the right to modify, change, add to, delete, or supplement the manuals and to specify other systems, procedures, or forms as it deems necessary. Buona will notify franchisees of these changes in writing via mail, electronic mail, or postings on its intranet system or website.
This means that as a Buona franchisee, you are obligated to stay informed of updates to the operations manual and implement any mandatory changes in your business practices. Failure to comply with these mandatory changes could result in a breach of the franchise agreement.
It is important for prospective franchisees to understand that Buona has the sole discretion to make changes to the manual, and franchisees must adapt to these changes to maintain uniformity and protect the brand's reputation. Franchisees should regularly check the communication channels provided by Buona for updates and ensure their operations align with the latest mandatory standards.