What is a Buona franchisee required to purchase and use regarding point-of-sale and computer systems?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
to file any financing statement, continuation statement, statement of amendment, other statement or filing used or useful under the Uniform Commercial Code, including any amendment or replacement thereof, to perfect Franchisor's security interest as provided herein.
- 10.10 Computer/Point-of-Sale System Requirements. (a) Franchisee shall be required to purchase and use a point-of sale system, computer system and/or web-based platforms, including a customer order processing and inventory control system and/or cash register and credit/debit card system as specified by Franchisor in the Manuals or otherwise in writing, and pay all associated fees. Franchisee is responsible for becoming proficient in the use of any required point-of-sale, computer systems and/or web-based platforms and software. Franchisee hereby grants to Franchisor without any further consent required, full access to, for any purpose or use related to the operation, management and/or monitoring of the System, any information or reports generated or stored by the required point-of-sale system, computer systems and/or web-based platform. Franchisor shall have the right to require Franchisee to replace any of the components of your point-of-sale and/or computer systems if Franchisee deems the component to be (a) undersized or otherwise insufficient of the efficient operation and management of the Franchised Business, or (b) incompatible with Franchisor's computer system or the computer system that Franchisor designates for the franchise network use. Throughout the term of this Agreement, Franchisee shall be responsible for maintaining and upgrading as necessary all point-of-sale and/or computer hardware and software required to be used in the operation of the Franchised Business and shall be solely responsible for any and all consequences of not doing so.
- (b) If Franchisor develops and custom designs a software program and hardware system for conducting accounting, inventory, point-of-sale or marketing functions and/or other activities related to the Franchised Business (hereinafter "Software Program"), Franchisee agrees to implement the Software Program into the Franchised Business, and to comply with all specifications and standards prescribed by Franchisor regarding the Software Program as provided from time to time in the Manuals. At such time as Franchisor requires the implementation of such Software Program, Franchisee shall only utilize the Software Program as prescribed by Franchisor. At such time as Franchisor requires the implementation of such Software Program, Franchisee shall be required to purchase, lease or license the designated Software Program, to purchase or lease specified computer hardware compatible with the Software Program requirements and contract for on-going service, maintenance and support for such hardware and Software Program at terms designated by Franchisor or its suppliers.
B-25
- (c) Throughout the term of this Agreement, Franchisee must maintain an active e-mail account and use the e-mail address provided by Franchisor for promoting and operating the Franchised Business and for communicating with Franchisor. Franchisee must have and maintain high-speed access to the Internet for promoting and operating the Franchised Business and for communicating with and receiving information from Franchisor in the manner Franchisor designates, including but not limited to system-wide area computer networks, intranet system or extranet system. Franchisee shall use any system-wide computer network or intranet or extranet system in compliance with the Manuals.
- (d) Franchisee shall be solely responsible for protecting Franchisee's point-of-sale and computer systems from viruses, computer hackers and other computer-related and technologyrelated problems, and Franchisee releases Franchisor from all claims it may have as result of viruses, hackers or other computer-related or technology-related problems.
- (e) Franchisee shall make arrangements for and accept payments systems which Franchisee designates from time to time, as part of the operation of the Franchised Business, including but not limited to credit card payments through Visa, MasterCard, and other credit card and debit card issuers and sponsors, check verification services, electronic funds transfer systems, mobile payment systems, and system-wide gift card programs. Franchisee's point-of-sale system and related payment processing systems must be compliant with current Payment Card Industry Data Security standards, all applicable data privacy laws, and any procedures required by the Manuals to prevent credit card fraud.
Source: Item 22 — CONTRACTS (FDD page 78)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, franchisees must purchase and use a point-of-sale system, computer system, and web-based platforms. These systems include a customer order processing and inventory control system, as well as a cash register and credit/debit card system. The specific systems are detailed by Buona in their manuals or in writing. Franchisees are also responsible for becoming proficient in using these required systems and software.
Buona retains full access to all information and reports generated or stored by the franchisee's point-of-sale system, computer systems, and web-based platforms for any purpose related to the operation, management, and monitoring of the Buona system. Buona has the right to require franchisees to replace components of their point-of-sale and/or computer systems if they are deemed insufficient for efficient operation or incompatible with Buona's computer system or the designated system for the franchise network.
Throughout the franchise term, franchisees are responsible for maintaining and upgrading all point-of-sale and computer hardware and software. If Buona develops a custom software program and hardware system for accounting, inventory, point-of-sale, or marketing functions, franchisees must implement this software program and comply with all specifications and standards prescribed by Buona. Franchisees must only use the software program as prescribed by Buona at the time Buona requires its implementation.
Franchisees must also maintain an active email account and use the email address provided by Buona for business operations and communication. They must have and maintain high-speed internet access for promoting and operating the franchised business and for communicating with Buona. Franchisees are solely responsible for protecting their point-of-sale and computer systems from viruses and hackers. Additionally, franchisees must accept payment systems designated by Buona, including credit card payments, check verification services, electronic funds transfer systems, mobile payment systems, and system-wide gift card programs, ensuring compliance with Payment Card Industry Data Security standards and data privacy laws.