Is a Buona franchisee required to maintain an active email account for promoting and operating the franchised business?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
- (c) Throughout the term of this Agreement, Franchisee must maintain an active e-mail account and use the e-mail address provided by Franchisor for promoting and operating the Franchised Business and for communicating with Franchisor. Franchisee must have and maintain high-speed access to the Internet for promoting and operating the Franchised Business and for communicating with and receiving information from Franchisor in the manner Franchisor designates, including but not limited to system-wide area computer networks, intranet system or extranet system. Franchisee shall use any system-wide computer network or intranet or extranet system in compliance with the Manuals.
Source: Item 22 — CONTRACTS (FDD page 78)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, franchisees are required to maintain an active email account. This account must use the email address provided by Buona.
The email account is to be used for promoting and operating the franchised business, as well as for communication with Buona. This ensures that franchisees can receive important updates, marketing materials, and operational guidelines from the franchisor.
In addition to maintaining an active email account, Buona franchisees must also have and maintain high-speed internet access. This is necessary for promoting and operating the franchised business, communicating with Buona, and receiving information from them. This communication may occur through system-wide area computer networks, intranet systems, or extranet systems, as designated by Buona. Franchisees are responsible for using these systems in compliance with the manuals.