Is a Buona franchisee required to implement a training program for employees?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall implement a training program for said employees in compliance with Franchisor's requirements.
Franchisee and Franchisor acknowledge that the employees of the Franchised Business are employees of Franchisee and not employees of Franchisor, that they should not be held out to third parties to be employees of Franchisor, and that Franchisee has the sole right to control employment and personnel policies and the day-to-day operations of the Franchised Business.
Franchisee shall notify and communicate clearly with its employees in all dealings, including without limitation, employment applications, written and electronic correspondence, paychecks, employee handbooks, employment policies and procedures, and other written materials that Franchisee (and only Franchisee) is their employer and that Franchisor is not their employer.
Source: Item 23 — RECEIPTS (FDD pages 78–356)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, franchisees are required to implement a training program for their employees. The FDD states that the franchisee must implement a training program for their employees that complies with Buona's requirements.
Buona acknowledges that the employees of the franchised business are employees of the franchisee, not Buona, and that the franchisee has the sole right to control employment and personnel policies and the day-to-day operations of the franchised business. The franchisee must also notify and communicate clearly with its employees in all dealings, including employment applications, written and electronic correspondence, paychecks, employee handbooks, employment policies and procedures, and other written materials, that the franchisee (and only the franchisee) is their employer and that Buona is not their employer.
This means that while Buona sets the standards and requirements for the training program, the franchisee is responsible for actually implementing and managing the program for their employees. This ensures that employees are properly trained according to Buona's standards while maintaining the franchisee's role as the employer.