Is a Buona franchisee prohibited from displaying potentially offensive items in the franchised business?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
- (b) Restrictions Against Potentially Offensive Items.
Franchisee is prohibited from displaying in the Franchised Business, or allowing any employees to wear, items that are potentially offensive to customers or other employees.
By way of example only and not limiting the scope or applicability of this provision, such items include those that express any religious, political, or personal views.
The Franchisor's determination in this regard shall be final.
Source: Item 22 — CONTRACTS (FDD page 78)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, franchisees are prohibited from displaying items that could be offensive to customers or employees in the franchised business. This restriction extends to employees wearing such items as well.
Examples of prohibited items include those expressing religious, political, or personal views. Buona retains the final authority in determining what constitutes a potentially offensive item.
This policy ensures that all Buona locations maintain a consistent, respectful, and inclusive environment, protecting the brand's image and reputation. Franchisees must adhere to this restriction to avoid violating the franchise agreement.