Is a Buona franchisee prohibited from displaying potentially offensive items?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 23: RECEIPTS]
- (b) Restrictions Against Potentially Offensive Items.
Franchisee is prohibited from displaying in the Franchised Business, or allowing any employees to wear, items that are potentially offensive to customers or other employees.
By way of example only and not limiting the scope or applicability of this provision, such items include those that express any religious, political, or personal views.
The Franchisor's determination in this regard shall be final.
Source: Item 23 — RECEIPTS (FDD pages 78–356)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, a franchisee is prohibited from displaying items that are potentially offensive to customers or employees in the franchised business. This restriction also applies to items worn by employees. Examples of such items include those expressing religious, political, or personal views.
This policy ensures that all Buona locations maintain a consistent brand image and a welcoming environment for all customers and employees. By prohibiting potentially offensive displays, Buona aims to minimize the risk of alienating customers or creating a hostile work environment. The franchisor has the final say in determining what constitutes a potentially offensive item.
For a prospective franchisee, this means carefully managing the displays and employee attire within the restaurant. It is crucial to understand and adhere to Buona's standards to avoid any conflict with the franchisor. This restriction is relatively common in franchising, as franchisors seek to protect their brand's reputation and maintain a consistent customer experience across all locations.