In the event of a food borne illness outbreak at a Buona franchise, when must the franchisee notify Buona?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
In the event of an outbreak of a food borne illness, or any other public health or safety issue that potentially could negatively impact Franchisor's Marks and Brands, Franchisee must immediately notify Franchisor of such event, but no later than the next day following the occurrence.
Further, Franchisee is strictly prohibited from speaking or communicating with the media in the event of an outbreak of a food borne illness or any other public health or safety issue, whether at Franchisee's Franchised Business or at any other Franchised Business.
Franchisor has the right to be the sole spokesperson on these issues.
Source: Item 22 — CONTRACTS (FDD page 78)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, a franchisee must immediately notify Buona in the event of a food borne illness outbreak, or any other public health or safety issue that potentially could negatively impact Buona's Marks and Brands. However, the notification can be made no later than the next day following the occurrence.
This immediate notification requirement is crucial for Buona to take swift action to protect its brand reputation and the safety of its customers. It allows Buona to manage the situation, implement corrective measures, and communicate effectively with the public and relevant authorities.
Furthermore, the franchisee is strictly prohibited from speaking or communicating with the media regarding the outbreak or public health issue. Buona retains the right to be the sole spokesperson on these matters, ensuring consistent and controlled messaging to the public.