What is the consequence if a Buona franchisee fails to keep the Franchised Business in the highest degree of cleanliness?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor has the right to require Franchisee to close its Franchised Business if Franchisor determines that Franchisee's Franchised Business has deficiencies relating to food safety and cleanliness or other public health and safety issues.
Franchisee may not reopen the Franchised Business until Franchisor has re-inspected the Franchised Business and determined that it meets Franchisor's standards.
In the event of an outbreak of a food borne illness, or any other public health or safety issue that potentially could negatively impact Franchisor's Marks and brand, Franchisee must immediately notify Franchisor of such event, but no later than the next day following the occurrence.
Further, Franchisee is strictly prohibited from speaking or communicating with the media in the event of an outbreak of a food borne illness or any other public health or safety issue,
whether at Franchisee's Franchised Business or at any other Buona Business. Franchisor has the right to be the sole spokesperson on these issues.
Source: Item 23 — RECEIPTS (FDD pages 78–356)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, maintaining a high degree of cleanliness is crucial, and failure to do so can lead to serious repercussions. Buona retains the right to mandate the closure of a franchised location if it identifies deficiencies related to food safety, cleanliness, or other public health and safety concerns.
Should Buona require a closure due to these issues, the franchisee cannot reopen the location until Buona conducts a re-inspection and confirms that the restaurant meets the company's standards. Furthermore, in the event of a foodborne illness outbreak or any public health and safety issue that could negatively impact Buona's brand, the franchisee must immediately notify Buona, no later than the next day following the occurrence.
Moreover, the franchisee is strictly prohibited from communicating with the media regarding such incidents, as Buona retains the right to be the sole spokesperson on these matters. These measures underscore the importance Buona places on maintaining brand integrity and protecting its reputation through strict adherence to cleanliness and safety standards.