Does Buona assume any liability to the franchisee if it provides a waiver, approval, advice, consent, or suggestions to the franchisee?

According to Buona's 2025 Franchise Disclosure Document, Buona assumes no liability to the franchisee or any third party if it provides any waiver, approval, advice, consent, or suggestions to the franchisee in connection with the Franchise Agreement. This also applies if Buona demonstrates any neglect, delay, or denial of any request for such items.

This means that if Buona provides guidance or approvals on any aspect of the franchise operation, the franchisee cannot hold Buona liable for any negative outcomes that may result from following that guidance. This is a fairly standard clause in franchise agreements, intended to protect the franchisor from being held responsible for business decisions made by the franchisee, even if those decisions were influenced by the franchisor's input.

As a prospective franchisee, it is important to understand that you are ultimately responsible for the success or failure of your Buona franchise. While Buona may offer support and advice, you cannot rely on them to guarantee any particular outcome, and you cannot hold them liable if things don't go as planned. This underscores the importance of conducting thorough due diligence and making your own informed decisions when operating the franchise.