What actions are prohibited regarding assault or abuse of Buona personnel that could lead to default?

According to Buona's 2025 Franchise Disclosure Document, a franchisee can be in default of their agreement if they, or any of their shareholders, members, managers, partners, officers, or directors, verbally or physically assault or abuse any officer, director, member, manager, or employee of Buona or its affiliates, or any Buona franchisee or employees of franchisees. However, this only applies after the franchisee has received a verbal or written warning from Buona regarding this type of conduct.

This provision is designed to protect Buona personnel and franchisees from abusive behavior. It underscores the importance of maintaining a respectful and professional environment within the Buona franchise system. The requirement of a prior warning suggests that Buona will provide an opportunity to correct the behavior before declaring a default.

For a prospective franchisee, this means that they and their leadership team must avoid any behavior that could be construed as verbal or physical assault or abuse towards anyone in the Buona system. It also highlights the importance of addressing any potential issues promptly and professionally, as ignoring warnings from Buona could lead to serious consequences, including termination of the franchise agreement.