What actions are prohibited regarding assault or abuse of Buona franchisor or franchisee personnel?

According to Buona's 2025 Franchise Disclosure Document, franchisees and their associated parties (shareholders, members, managers, partners, officers, or directors) are prohibited from verbally or physically assaulting or abusing other franchisees, or any officer, director, member, manager, or employee of Buona or its affiliates, or customers or employees of the franchisee. This prohibition applies after the franchisee has received a verbal or written warning from Buona regarding such conduct.

This clause in the franchise agreement is designed to protect all parties associated with the Buona brand, including franchisees, employees, customers, and the franchisor's personnel. The requirement of a prior warning suggests that Buona will provide an opportunity to correct behavior before taking further action, but any subsequent act of verbal or physical assault or abuse will be considered a breach of contract.

For a prospective Buona franchisee, this means maintaining a respectful and professional environment is crucial. Franchisees are responsible for their own conduct, as well as the conduct of their shareholders, members, managers, partners, officers, and directors. Failure to adhere to this policy could result in penalties or termination of the franchise agreement. This type of clause is standard in franchise agreements to protect the brand's reputation and ensure a safe and respectful environment for everyone involved.