If a Bumper Man franchisee utilizes a certified technician, who is responsible for ensuring the technician meets the required training?
Bumper_Man Franchise · 2025 FDDAnswer from 2025 FDD Document
If the designated territory satisfies our criteria for a certified technician (e.g. number of Major Dealerships (as defined below), geographic size of the territory), we may grant you the right to retain the services of a certified technician to provide bumper repair and refinishing services to Bumper Man customers within your designated territory, provided you and the certified technician sign our then-current form of certified technician addendum to the franchise agreement and the certified technician satisfies our then-current training requirements to our satisfaction and pays the required fees to become a certified technician. If you utilize the services of a certified technician, you are solely responsible for the services performed by your certified technician.
Source: Item 1 — THE FRANCHISOR AND ANY PARENTS, PREDECESSORS AND AFFILIATES (FDD pages 8–11)
What This Means (2025 FDD)
According to the 2025 Bumper Man Franchise Disclosure Document, if a franchisee is approved to utilize a certified technician, the franchisee is ultimately responsible for the services performed by that technician.
To be eligible to hire a certified technician, the franchisee's designated territory must meet Bumper Man's criteria, such as the number of major dealerships and the geographic size of the territory. Both the franchisee and the technician must sign Bumper Man's current certified technician addendum to the franchise agreement. The technician must also meet Bumper Man's training requirements and pay the necessary fees to become certified.
This means that while Bumper Man sets the training standards and fees for certified technicians, it is the franchisee's responsibility to ensure that any technician they hire meets these requirements. The franchisee is held accountable for the quality of work performed by their technician. This highlights the importance of carefully vetting and overseeing any certified technician a Bumper Man franchisee employs, as the franchisee is liable for their performance.