What happens if a Bumper Man customer does not meet Bumper Man's standards for creditworthiness?

According to the 2025 Bumper Man Franchise Disclosure Document, if a customer does not meet Bumper Man's standards for creditworthiness, Bumper Man may decline to process invoices for that customer. The franchisee is expected to cooperate with Bumper Man to collect past-due amounts and help the customer bring their account current. This cooperation is intended to allow the franchisee to resume providing bumper repair services for that customer.

This policy places a degree of responsibility on the franchisee to manage customer relationships and assist in resolving payment issues. While Bumper Man handles the billing and collections, the franchisee is expected to actively participate in ensuring customers' accounts remain in good standing. This could involve communicating with customers, understanding the reasons for non-payment, and working with Bumper Man to find solutions.

For a prospective franchisee, this means that customer service and communication skills are important, in addition to the technical skills required for bumper repair. The franchisee should be prepared to spend time and effort on customer account management, as their ability to provide services to a customer depends on the customer's creditworthiness and payment history. This also highlights the importance of building strong relationships with customers to facilitate open communication and resolve any payment issues promptly.