Is a Bumper Man franchisee required to participate in customer surveys and satisfaction audits?
Bumper_Man Franchise · 2025 FDDAnswer from 2025 FDD Document
- (k) Customer Satisfaction and Surveys. Franchisee will participate in all Customer surveys and satisfaction audits as Franchisor may require from time to time. Additionally, Franchisee will participate in any Customer complaint resolution and other programs as Franchisor may reasonably establish for all or part of the System. For any such sales, the amount actually paid by the Customer after the discount or refund is applied and not the advertised price will be considered for purposes of Gross Sales.
Source: Item 23 — RECEIPTS (FDD pages 45–180)
What This Means (2025 FDD)
According to Bumper Man's 2025 Franchise Disclosure Document, franchisees are required to participate in customer surveys and satisfaction audits. Specifically, the FDD states that franchisees will participate in all customer surveys and satisfaction audits as Bumper Man may require from time to time.
In addition to participating in surveys and audits, Bumper Man franchisees must also participate in any customer complaint resolution and other programs that Bumper Man reasonably establishes for all or part of the system. This means franchisees need to be prepared to actively engage with customer feedback and address any issues that arise.
This requirement ensures that Bumper Man maintains a consistent standard of customer service across all franchise locations and can identify areas for improvement. For a prospective franchisee, this means being prepared to allocate time and resources to gather and respond to customer feedback, as well as implement any changes or improvements that Bumper Man deems necessary based on survey results and complaint resolution efforts.