Is a Bumper Man franchisee required to participate in customer complaint resolution programs?
Bumper_Man Franchise · 2025 FDDAnswer from 2025 FDD Document
(k) Customer Satisfaction and Surveys. Franchisee will participate in all Customer surveys and satisfaction audits as Franchisor may require from time to time. Additionally, Franchisee will participate in any Customer complaint resolution and other programs as Franchisor may reasonably establish for all or part of the System. For any such sales, the amount actually paid by the Customer after the discount or refund is applied and not the advertised price will be considered for purposes of Gross Sales.
Source: Item 23 — RECEIPTS (FDD pages 45–180)
What This Means (2025 FDD)
According to the 2025 Bumper Man Franchise Disclosure Document, franchisees are required to participate in customer complaint resolution programs. Specifically, Bumper Man franchisees must participate in any customer complaint resolution programs that Bumper Man establishes for all or part of the franchise system.
This requirement ensures that Bumper Man maintains a consistent standard of customer service across all its franchise locations. By participating in these programs, franchisees help to address customer issues and maintain the brand's reputation. This also allows Bumper Man to gather feedback and improve its services based on customer experiences.
For a prospective franchisee, this means they must be prepared to follow Bumper Man's guidelines for handling customer complaints. This may involve specific procedures for addressing issues, offering resolutions, or providing refunds or discounts. Franchisees should budget time and resources for these activities to ensure customer satisfaction and compliance with Bumper Man's standards.