What is the directive number for 'Defining Individual Customers' in the Bumper Man documentation?

According to the 2025 Bumper Man FDD, the directive number for 'Defining Individual Customers' is 27Rb. This directive, along with others listed in Item 23, provides guidance and standards for franchisees to follow in their business operations. These directives are part of the operations and training manuals that Bumper Man provides to its franchisees.

Understanding and adhering to these directives is crucial for maintaining uniformity and quality across all Bumper Man franchise locations. For a prospective franchisee, this means carefully reviewing and implementing the guidelines outlined in directive 27Rb to properly identify and serve their customer base.

The FDD excerpt lists various other directives covering topics such as franchisee qualities, safety advice, business setup, vehicle upkeep, advertising, public relations, route setup, invoicing, pricing, lead fees, expense reimbursement, account management, ordering, leave policies, reasons for failure, goal setting, direct deposits, tools, safety data sheets, technician certification, commission payments, territory rules, service lists, procedure protection, photographs, conventions, franchise sales, customer information, software instructions, advisory council, and accident reporting. Each directive plays a role in guiding franchisees in different aspects of their business.