What actions must a franchisee take to cooperate with Bumper Man in collecting past-due amounts from customers?

According to the 2025 Bumper Man Franchise Disclosure Document, franchisees are required to cooperate with Bumper Man in the collection of past-due amounts from customers. This cooperation involves facilitating the process of bringing the customer's account current, which would then allow the franchisee to resume providing bumper repair services to that customer. While Bumper Man may attempt to collect past-due amounts, the franchisee bears the ultimate responsibility for ensuring that customers pay for the services rendered.

Bumper Man will bill customers directly based on the invoices submitted by the franchisee. The franchisee must verify the accuracy of these invoices before submission. Bumper Man disburses collected amounts for services provided during the previous month on the 1st and 16th of each month, after deducting the Continuing Service Fee and any other amounts owed to Bumper Man under the Franchise Agreement.

If a customer does not meet Bumper Man's creditworthiness standards, Bumper Man may decline to process invoices for that customer. This highlights the importance of the franchisee's role in ensuring customer payment, as Bumper Man's involvement in collections is at their discretion. The franchisee's cooperation in resolving past-due accounts is essential for maintaining a positive working relationship with customers and ensuring continued service provision.