Under what conditions must a Bombs Away franchisee upgrade or update their computer systems?

According to the 2024 Bombs Away Franchise Disclosure Document, a franchisee must upgrade or update their computer systems whenever Bombs Away determines it is necessary. The FDD states that there is no contractual limit on the frequency or cost of this obligation, meaning Bombs Away has the discretion to require upgrades or updates at any time and at any expense to the franchisee.

The computer systems Bombs Away requires franchisees to purchase include a POS/CRM system, credit card processing system, Quickbooks Online, Credit/Background Check app, and GPS tracking and phone system software. The estimated cost to purchase these systems ranges from $1,000 to $3,500. Franchisees are also required to enter into a third-party contract for the POS subscription.

The FDD estimates the annual cost of optional or required maintenance, updating, upgrading, or support contracts to be between $1,800 and $2,400. This estimate is based on current monthly charges, including $30-$100 per staff member per month, fees paid to suppliers of $35 for up to 5 vehicles per month or $8/vehicle/month for GPS tracking, $25/month for a single user for the phone system, $25 per background check, and $25/month for Quickbooks Online. There is also an optional payroll supplier fee of $80, based on the number of employees.

Bombs Away also requires franchisees to give them independent access to the information generated or stored in these systems, including sales, customer data, and reports. The FDD specifies that there is no contractual limitation on Bombs Away's right to access this information.