Under what condition might Bombs Away charge a fee for support?
Bombs_Away Franchise · 2024 FDDAnswer from 2024 FDD Document
are your sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket
expenses (such as travel, lodging, and meals for our employees providing
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 18–23)
What This Means (2024 FDD)
According to Bombs Away's 2024 Franchise Disclosure Document, Bombs Away may charge a fee if a franchisee requests in-person support to improve their business or resolve operating problems. This support is provided at Bombs Away's discretion, and if they deem it reasonable to provide in-person assistance, they may charge the franchisee for it.
The fee for this in-person support is currently $600 per day, plus any out-of-pocket expenses incurred by Bombs Away's employees. These expenses include travel, lodging, and meals while providing on-site support. This means that in addition to the daily fee, a franchisee could also be responsible for covering the costs of sending a Bombs Away representative to their location.
This policy is fairly standard in the franchise industry, as franchisors often provide ongoing support but may charge for extensive on-site assistance to cover their costs. It is important for prospective Bombs Away franchisees to understand that while some support is included, requesting significant in-person help will result in additional expenses. Franchisees should factor these potential costs into their budget and consider whether they can resolve issues remotely before requesting on-site support.