What are 'System Standards' for a Bombs Away franchise?
Bombs_Away Franchise · 2024 FDDAnswer from 2024 FDD Document
"System Standards" means, as of any given time, the then-current mandatory procedures, requirements, and/or standards of the System as determined by Bombs Away Franchising, which may include without limitation, any procedures, requirements and/or standards for appearance, business metrics, cleanliness, customer service, design, equipment, inventory, marketing and public relations, operating days, operating hours, presentation of Marks, product and service offerings, quality of products and services (including any guaranty and warranty programs), reporting, safety, technology (such as computers, computer peripheral equipment, smartphones, point-of-sale systems, back-office systems, information management systems, security systems, video monitors, other software, backup and archiving systems, communications systems (including email, audio, and video systems), payment acceptance systems, and internet access, as well as upgrades, supplements, and modifications thereto), uniforms, and vehicles.
Source: Item 22 — CONTRACTS (FDD pages 35–36)
What This Means (2024 FDD)
According to Bombs Away's 2024 Franchise Disclosure Document, System Standards are the mandatory procedures, requirements, and standards of the Bombs Away system as determined by Bombs Away Franchising. These standards are subject to change over time.
These System Standards encompass a wide range of operational aspects for a Bombs Away franchise. This includes standards for the appearance of the business, key business metrics, cleanliness, customer service protocols, design elements, and the equipment used. Franchisees must also adhere to standards for inventory management, marketing and public relations activities, operating days and hours, and the presentation of the Bombs Away Marks.
Furthermore, the System Standards cover the quality of products and services offered, including any guaranty and warranty programs. Franchisees must follow specific reporting procedures, safety protocols, and technology standards. The technology standards include requirements for computers, point-of-sale systems, software, security systems, communication systems, payment acceptance systems, and internet access. Franchisees are also required to adhere to standards for uniforms and vehicles used in the business. Bombs Away Franchising retains the right to modify or waive these System Standards for individual franchises based on specific circumstances, but franchisees are not entitled to the same variation or waiver.