Will Bombs Away provide advice to franchisees regarding resolving operating problems?
Bombs_Away Franchise · 2024 FDDAnswer from 2024 FDD Document
Our Post-Opening Obligations
After you open your business:
- A. Developing products or services you will offer to your customers. Although it is our intent and practice to refine and develop products or services that you will offer to your customers, the franchise agreement does not obligate us to do so.
- B. Hiring and training employees. We will provide you with our suggested staffing levels (Section 5.2), suggested guidelines for hiring employees (Section 5.2), and operational instructions in the Manual which you can use as part of training new employees (Section 5.3). All hiring decisions and conditions of employment are your sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket
expenses (such as travel, lodging, and meals for our employees providing
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 18–23)
What This Means (2024 FDD)
According to Bombs Away's 2024 Franchise Disclosure Document, Bombs Away will provide advice to franchisees regarding resolving operating problems. After a Bombs Away business opens, franchisees may request advice from Bombs Away via telephone or electronic communication to help improve and develop their business, and resolve any operating problems they encounter. This support is provided to the extent that Bombs Away deems reasonable.
If a Bombs Away franchisee requests in-person support, Bombs Away may charge a fee for this service. The current fee is $600 per day, plus any out-of-pocket expenses. These expenses may include travel, lodging, and meals for Bombs Away employees providing the on-site support.
While Bombs Away offers support for resolving operating problems, it is important to note that, except as explicitly listed in the FDD, Bombs Away is not required to provide any assistance to franchisees. This highlights the importance of franchisees taking the initiative to seek help when needed and understanding the potential costs associated with in-person support.