What kind of service are Bombs Away franchisees required to ensure their personnel provide to customers?

According to Bombs Away's 2024 Franchise Disclosure Document, franchisees are required to ensure their personnel provide specific types of service to customers. Franchisees must ensure that their personnel render competent and courteous service to all customers and members of the public.

This means that Bombs Away franchisees have a responsibility to train and manage their employees to meet these standards. Competent service implies that employees should be well-trained and capable of performing their job duties effectively. Courteous service means that employees should be polite, respectful, and helpful in their interactions with customers.

Bombs Away also has the right to evaluate the service provided to customers. Bombs Away may accompany the franchisee or its personnel on any services performed for a customer to conduct an evaluation. This evaluation may include speaking with employees and customers. Bombs Away may also set a minimum score requirement for evaluations, and the franchisee's failure to meet or exceed the minimum score will be a default under the Franchise Agreement.