What kind of service are Bombs Away franchisees required to ensure their personnel provide?

According to Bombs Away's 2024 Franchise Disclosure Document, franchisees must ensure their personnel render competent and courteous service to all customers and members of the public. This means that franchisees are responsible for training their employees to be knowledgeable about the products and services offered, as well as to treat customers with respect and professionalism.

This requirement is typical in franchising, as customer service is a critical component of brand reputation and customer loyalty. Bombs Away, like many franchisors, sets standards for service to ensure consistency across all franchise locations.

Franchisees should consider the costs associated with training and managing personnel to meet these service standards. Unsatisfactory service can lead to customer complaints, which the franchisee is expected to resolve promptly, and Bombs Away may take action to resolve complaints and charge the franchisee for any associated expenses.