If Bombs Away provides in-person support, will they charge a fee?
Bombs_Away Franchise · 2024 FDDAnswer from 2024 FDD Document
ating problems you encounter.* If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket
expenses (such as travel, lodging, and meals for our employees providing onsite suppo
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 18–23)
What This Means (2024 FDD)
According to Bombs Away's 2024 Franchise Disclosure Document, if a franchisee requests in-person support to improve their business or resolve operational issues, Bombs Away may provide advice via telephone or electronic communication, to the extent they deem reasonable. However, if Bombs Away provides in-person support at the franchisee's request, they may charge a fee.
The FDD specifies that the current fee for in-person support is $600 per day, in addition to out-of-pocket expenses. These expenses include travel, lodging, and meals for Bombs Away employees providing the support.
This means that a Bombs Away franchisee needing on-site assistance should be prepared to pay $600 per day plus cover the travel, accommodation, and food costs for the support staff. This could potentially become a significant expense, so franchisees should carefully consider whether in-person support is necessary and budget accordingly.