Are Bombs Away franchisees required to use CRM Management administrative services?
Bombs_Away Franchise · 2024 FDDAnswer from 2024 FDD Document
pecific Obligations
The following are our current specific obligations for purchases and leases:
- A. Insurance. You must obtain insurance as described in the Franchise Agreement and in our Manual, which includes (i) Commercial General Liability insurance, including
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 15–17)
What This Means (2024 FDD)
According to Bombs Away's 2024 Franchise Disclosure Document, franchisees are required to use CRM Management administrative services. Specifically, franchisees must purchase these services from Bombs Away's approved supplier. This requirement is part of Bombs Away's specific obligations for purchases and leases.
This mandate ensures that all Bombs Away locations adhere to a standardized system for managing customer relationships, which Bombs Away believes is crucial for maintaining brand consistency and service quality. By using the approved CRM Management services, franchisees benefit from a system that is already integrated with Bombs Away's operational standards and support infrastructure.
While franchisees are obligated to use the approved CRM Management services, Bombs Away does allow for alternative suppliers under certain conditions. If a franchisee wishes to use a different supplier, they must request written approval from Bombs Away. The franchisor will then evaluate the proposed supplier based on criteria such as capacity, quality, financial stability, reputation, and reliability. Bombs Away will provide written notification of approval or disapproval within 30 days of the request. Bombs Away also negotiates purchase arrangements with suppliers, including price terms, for the benefit of franchisees; however, this is subject to change in the future.