How does a Bombs Away franchisee request advice regarding resolving operating problems?
Bombs_Away Franchise · 2024 FDDAnswer from 2024 FDD Document
ating problems you encounter.* If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket
expenses (such as travel, lodging, and meals for our employees providing
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 18–23)
What This Means (2024 FDD)
According to the 2024 Bombs Away Franchise Disclosure Document, franchisees can request advice from the franchisor regarding improving their business and resolving operational issues. This support is provided via telephone or electronic communication, as deemed reasonable by Bombs Away. This is a fairly standard support arrangement in franchising, where franchisors offer guidance remotely to help franchisees manage their businesses effectively.
If a Bombs Away franchisee requires in-person support, the franchisor may provide it, but the franchisee will be responsible for covering a fee of $600 per day, in addition to out-of-pocket expenses. These expenses include travel, lodging, and meals for the Bombs Away employees providing the on-site support. This fee structure is common in franchising, as it compensates the franchisor for the direct costs associated with providing hands-on assistance at the franchisee's location.
It's important for prospective Bombs Away franchisees to understand that while the franchisor offers support, it is provided "to the extent we deem reasonable." This means the franchisor has discretion over the level and type of support offered. Franchisees should clarify with Bombs Away what specific types of operational problems the franchisor typically assists with and what the average response time is for support requests.