How does a Bombs Away franchisee request advice regarding improving and developing their business?
Bombs_Away Franchise · 2024 FDDAnswer from 2024 FDD Document
ating problems you encounter.* If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket
expenses (such as travel, lodging, and meals for our employees providing
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 18–23)
What This Means (2024 FDD)
According to the 2024 Bombs Away Franchise Disclosure Document, franchisees can request advice from the franchisor to help improve and develop their business, as well as resolve any operational problems they may encounter. This advice is provided via telephone or electronic communication, and the franchisor will offer it to the extent they deem reasonable.
If a Bombs Away franchisee requires in-person support, the franchisor may provide it, but the franchisee will be charged a fee for this service. The current fee is $600 per day, plus reimbursement for any out-of-pocket expenses incurred by the franchisor's employees, such as travel, lodging, and meals. This fee structure incentivizes franchisees to initially seek remote assistance to minimize costs, while still allowing for more intensive, on-site support when necessary.
This support system is typical in franchising, where franchisors offer ongoing assistance to help franchisees succeed. However, the FDD also states that Bombs Away is not obligated to refine and develop products or services that franchisees will offer to their customers. This means that while franchisees can seek advice on improving their business, the franchisor's commitment to actively developing new offerings is not guaranteed by the franchise agreement. Prospective franchisees should consider this when evaluating the level of ongoing support they can expect from Bombs Away.