Must a Bombs Away franchisee abide by any System Standards related to software?

If a training program is held at a location which requires travel by the Principal Executive or any other employee, then Franchisee shall pay all travel, living and other expenses.

• 7.7 Software. Without limiting the generality of Section 7.1 or Section 8.1, Franchisee shall acquire and use all software and related systems required by Bombs Away Franchising. Franchisee shall enter into any subscription and support agreements that Bombs Away Franchising may require. Franchisee shall upgrade, update, or replace any software from time to time as Bombs Away Franchising may require. Franchisee shall protect the confidentiality and security of all software systems, and Franchisee shall abide by any System Standards related thereto. Franchisee shall give Bombs Away Franchising unlimited access to Franchisee's point of sale system and

other software systems used in the Business, by any means designated by Bombs Away Franchising.

• 7.8 Customer Complaints. Franchisee shall use its best efforts to promptly resolve any customer complaints. Bombs Away Franchising may take any action it deems appropriate to resolve a customer complaint regarding the Business, and Bombs Away Franchising may require Franchisee to reimburse Bombs Away Franchising for any expenses.
• 7.9 Evaluation and Compliance Programs. Franchisee shall participate at its own expense in programs required from time to time by Bombs Away Franchising for obtaining customer evaluations, reviewing Franchisee's compliance with the System, and/or managing customer complaints, which may include (but are not limited to) a customer feedback system, customer survey programs, and mystery shopping. Bombs Away Franchising shall share with Franchisee the results of these programs, as they pertain to the Business. Franchisee must meet or exceed any minimum score requirements set by Bombs Away Franchising for such programs.

Source: Item 22 — CONTRACTS (FDD pages 35–36)