What are some examples of programs Bombs Away Franchising may require for customer evaluations and compliance?
Bombs_Away Franchise · 2024 FDDAnswer from 2024 FDD Document
- 7.9 Evaluation and Compliance Programs. Franchisee shall participate at its own expense in programs required from time to time by Bombs Away Franchising for obtaining customer evaluations, reviewing Franchisee's compliance with the System, and/or managing customer complaints, which may include (but are not limited to) a customer feedback system, customer survey programs, and mystery shopping.
Bombs Away Franchising shall share with Franchisee the results of these programs, as they pertain to the Business.
Franchisee must meet or exceed any minimum score requirements set by Bombs Away Franchising for such programs.
Bombs Away Franchising may set minimum scores that Franchisee must receive from the public on internet review sites (such as Yelp or Google).
Source: Item 22 — CONTRACTS (FDD pages 35–36)
What This Means (2024 FDD)
According to Bombs Away's 2024 Franchise Disclosure Document, franchisees may be required to participate in programs for customer evaluations and compliance with the Bombs Away system. These programs are designed to gather customer feedback, assess the franchisee's adherence to the Bombs Away system standards, and manage customer complaints effectively. The franchisee is responsible for covering the expenses associated with these programs.
Examples of programs that Bombs Away may require include a customer feedback system to collect direct opinions from customers, customer survey programs to gauge overall satisfaction and identify areas for improvement, and mystery shopping, where individuals pose as customers to evaluate the quality of service and adherence to brand standards. Bombs Away will share the results of these programs with the franchisee, specifically as they relate to their business.
Franchisees must meet or exceed any minimum score requirements set by Bombs Away for these programs. Bombs Away may also set minimum score requirements that franchisees must achieve on public internet review sites like Yelp or Google. Failure to meet these minimum scores could potentially lead to further action from Bombs Away, as detailed elsewhere in the franchise agreement.