Does the definition of 'System Standards' for a Bombs Away franchise include standards for operating hours?
Bombs_Away Franchise · 2024 FDDAnswer from 2024 FDD Document
"System Standards" means, as of any given time, the then-current mandatory procedures, requirements, and/or standards of the System as determined by Bombs Away Franchising, which may include without limitation, any procedures, requirements and/or standards for appearance, business metrics, cleanliness, customer service, design, equipment, inventory, marketing and public relations, operating days, operating hours, presentation of Marks, product and service offerings, quality of products and services (including any guaranty and warranty programs), reporting, safety, technology (such as computers, computer peripheral equipment, smartphones, point-of-sale systems, back-office systems, information management systems, security systems, video monitors, other software, backup and archiving systems, communications systems (including email, audio, and video systems), payment acceptance systems, and internet access, as well as upgrades, supplements, and modifications thereto), uniforms, and vehicles.
Source: Item 22 — CONTRACTS (FDD pages 35–36)
What This Means (2024 FDD)
According to Bombs Away's 2024 Franchise Disclosure Document, the definition of 'System Standards' does include standards for operating hours. The document defines 'System Standards' as the mandatory procedures, requirements, and standards determined by Bombs Away Franchising.
These standards may include, but are not limited to, requirements for various aspects of the business, such as appearance, business metrics, cleanliness, customer service, design, equipment, inventory, marketing and public relations, operating days, and operating hours. This means that Bombs Away has the right to set standards for when a franchisee must be open for business.
For a prospective franchisee, this means Bombs Away can mandate specific operating hours. Franchisees must adhere to these standards to remain compliant with the franchise agreement. This gives Bombs Away control over brand consistency and customer service standards across all franchise locations.