What is the range of operational training hours for Customer Service Procedures at Big Apple Bagels?
Big_Apple_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
e Satellite Store training programs:
Production Store Training Program
| SUBJECT | HOURS OF CLASSROOM OR ONLINE TRAINING | HOURS OF OPERATIONAL TRAINING | LOCATION* |
|---|---|---|---|
| Poin |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 42–53)
What This Means (2025 FDD)
According to Big Apple Bagels' 2025 Franchise Disclosure Document, the operational training for Customer Service Procedures ranges from 8 to 18 hours. This training is in addition to the classroom or online training, which ranges from 1.75 to 2.25 hours.
This means that a new Big Apple Bagels franchisee and their staff will spend a significant amount of time learning the practical aspects of customer service. This includes how to interact with customers, handle complaints, and ensure customer satisfaction. The operational training is held at a designated operational franchise store for the initial training and later at the franchisee's own new store.
Prospective franchisees should consider the time commitment required for training, as it is essential for the successful operation of a Big Apple Bagels franchise. The actual number of hours may vary depending on the franchisee's prior experience and the needs of their staff. Franchisees should also inquire about the content of the training to ensure it meets their expectations.