What does Big Apple Bagels provide regarding the development of a BAGELS store?
Big_Apple_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING]
Item 11. FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING
Except as listed below, BAB need not provide any assistance to you.
Before Opening of the Store
BAB will provide the following services and guidance in connection with the establishment of your unit, whether a Production Store or a Satellite Store:
BAB or its delegate will assist you in selecting a site for the Store (Paragraph 3.a, Franchise Agreement). However, you are responsible for locating the site.
BAB provides you basic drawings and specifications for the development of a BAGELS Store. You must take these drawings and specifications to a licensed architect who will modify them, if required, to meet applicable ordinances, buildings codes or permit requirements. BAB must approve any such modifications to the drawings and specifications (Paragraph 3.b, Franchise Agreement).
For each of your Production Stores and Satellite Stores, BAB lends you a BAGELS Store Operations Manual (the "BAGELS Operations Manual"), and such related types of materials and charts (Paragraph 4.c., Franchise Agreement). The Table of Contents of the BAGELS Operations Manual is attached as Exhibit Q. As of the issuance date of this Franchise Disclosure Document, the total number of pages in the BAGELS Operations Manual was 289.
BAB furnishes an initial training program which is described in more detail later in this Item (Paragraph 4.a, Franchise Agreement).
BAB will furnish guidance to you on purchasing approved equipment, signs, fixtures, opening inventory, and supplies. BAB does not provide, deliver, or install such items directly; it only provides names of approved suppliers and/or written specifications for these items. (Paragraph 4.b., Franchise Agreement).
After the Opening of the Store
During the operation of the Store:
BAB will provide additional training at your location near the time of the Store opening. Such training will be given by an employee of BAB (Paragraph 4.a, Franchise Agreement). This additional training may be conducted in different locations and ways, in the event of circumstances beyond BAB's control. For example, in the event of a pandemic or health emergency, BAB's conduct of additional training, which contemplates face-to-face contact, on-site presence, and/or travel, will be considered adequately fulfilled if BAB substitutes or modifies the activities in a manner that does not involve such face-to-face contact, on-site presence, and/or travel.
BAB continues to lend you the BAGELS Operations Manual and may provide you modifications to the manual to reflect changes in specifications, standards and operating procedures (Paragraph 4.c, Franchise Agreement).
BAB will furnish guidance to you on: (1) specifications, standards and operating procedures utilized by BAGELS Stores, and any modifications; (2) purchasing approved equipment, furniture, POS Systems, signs, operating materials and supplies; (3) methods of food preparation and sale and improvements thereon; and (4) the establishment and maintenance of administrative, bookkeeping, accounting and general operating and management procedures. This guidance may be in the form of the BAGELS Operations Manual, Franchisee intranet, bulletins, written reports and recommendations, other written materials or by consultations by telephone or consultations in person at your Store or BAB's corporate offices (Paragraph 4.b., Franchise Agreement).
BAB may conduct market research and testing to determine consumer trends and the salability of new products and services (Paragraph 9.a, Franchise Agreement).
BAB will conduct such testing and review as necessary to determine whether a product or supplier proposed by you should be approved (Paragraph 9.b, Franchise Agreement).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 42–53)
What This Means (2025 FDD)
According to Big Apple Bagels' 2025 Franchise Disclosure Document, Big Apple Bagels offers several forms of assistance to franchisees in establishing their stores. Before opening, Big Apple Bagels will assist in site selection, though the franchisee is ultimately responsible for locating the site. Big Apple Bagels also provides basic drawings and specifications for the store's development, which the franchisee must then have modified by a licensed architect to meet local building codes and ordinances, subject to Big Apple Bagels' approval. Big Apple Bagels also lends the franchisee a BAGELS Store Operations Manual, which contains 289 pages as of the FDD's issuance date.
Big Apple Bagels also furnishes an initial training program and guidance on purchasing approved equipment, signs, fixtures, opening inventory, and supplies. However, Big Apple Bagels does not directly provide, deliver, or install these items; instead, it offers a list of approved suppliers or written specifications. After the store opens, Big Apple Bagels provides additional training at the franchisee's location and continues to lend the BAGELS Operations Manual, providing updates to reflect changes in specifications, standards, and operating procedures.
Big Apple Bagels also offers ongoing guidance on various aspects of store operations, including specifications, standards, operating procedures, purchasing equipment and supplies, methods of food preparation and sale, and administrative and bookkeeping procedures. This guidance is provided through the BAGELS Operations Manual, the Franchisee intranet, bulletins, written reports, and consultations. Big Apple Bagels may also conduct market research and testing to determine consumer trends and the salability of new products and services. Additionally, Big Apple Bagels will conduct testing and review to determine whether a product or supplier proposed by the franchisee should be approved.
Prospective franchisees should note that Big Apple Bagels retains significant control over site selection, store design, and operational standards. Franchisees are responsible for managing the construction and build-out process, ensuring compliance with local regulations, and sourcing approved equipment and supplies. The ongoing support and guidance provided by Big Apple Bagels, particularly through the BAGELS Operations Manual and training programs, are designed to help franchisees maintain consistent quality and operational efficiency across all locations.