After opening a Big Apple Bagels store, will Big Apple Bagels provide additional training at my location?
Big_Apple_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
ss Revenues from all sources.
After the Opening of the Store
During the operation of the Store:
BAB will provide additional training at your location near the time of the Store opening. Such training will be given by an employee of BAB (Paragraph 4.a, Franchise Agreement). This additional training may be conducted in different locations and ways, in the event of circumstances beyond BAB's control. For example, in the event of a pandemic or health emergency, BAB's conduct of additional training, which contemplates face-to-face contact, on-site presence, and/or travel, will be considered adequately fulfilled if BAB substitutes or modifies the activities in a manner that does not involve such face-to-face contact, on-site presence, and/or travel.
BAB continues to lend you the BAGELS Operations Manual and may provide you modifications to the manual to reflect changes in specifications, standards and operating procedures (Paragraph 4.c, Franchise Agreement).
BAB will furnish guidance to you on: (1) specifications, standards and operating procedures utilized by BAGELS Stores, and any modifications; (2) purchasing approved equipment, furniture, POS Systems, signs, operating materials and supplies; (3) methods of food preparation and sale and improvements thereon; and (4) the establishment and maintenance of administrative, bookkeeping, accounting and general operating and management procedures. This guidance may be in the form of the BAGELS Operations Manual, Franchisee intranet, bulletins, written reports and recommendations, other written materials or by consultations by telephone or consultations in person at your Store or BAB's corporate offices (Paragraph 4.b., Franchise Agreement).
BAB will defend you in any legal proceeding brought against you by reason of your proper use of the Marks (Paragraph 5.f, Franchise Agreement).
BAB may conduct market research and testing to determine consumer trends and the salability of new products and services (Paragraph 9.a, Franchise Agreement).
BAB will conduct such testing and review as necessary to determine whether a product or supplier proposed by you should be approved (Paragraph 9.b, Franchise Agreement).
BAB will administer a Marketing Fund to conduct marketing and promotional programs (Paragraph 10.a., Franchise Agreement).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 42–53)
What This Means (2025 FDD)
According to Big Apple Bagels' 2025 Franchise Disclosure Document, Big Apple Bagels will provide additional training at your store location near the time of opening. This training will be conducted by a Big Apple Bagels employee. However, the document notes that in circumstances beyond Big Apple Bagels' control, such as a pandemic or health emergency, the additional training may be modified or substituted to avoid face-to-face contact, on-site presence, or travel.
In addition to on-site training, Big Apple Bagels continues to provide the BAGELS Operations Manual, which may be updated to reflect changes in specifications, standards, and operating procedures. Big Apple Bagels will also offer guidance on various aspects of the business, including specifications, purchasing, food preparation, and administrative procedures. This guidance can be provided through the operations manual, franchisee intranet, bulletins, written materials, or consultations in person or by telephone.
Big Apple Bagels may also offer refresher and supplemental training programs, although none are planned at the time of the FDD's issuance. Franchisees are required to attend these programs, and they are responsible for covering their own transportation and living expenses. Big Apple Bagels may also conduct regional or national conventions that may include refresher or supplemental training, which franchisees must also attend, bearing their own expenses.