What kind of guidance will Big Apple Bagels furnish to franchisees after the store opens?
Big_Apple_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
During the operation of the Store:
BAB will provide additional training at your location near the time of the Store opening. Such training will be given by an employee of BAB (Paragraph 4.a, Franchise Agreement). This additional training may be conducted in different locations and ways, in the event of circumstances beyond BAB's control. For example, in the event of a pandemic or health emergency, BAB's conduct of additional training, which contemplates face-to-face contact, on-site presence, and/or travel, will be considered adequately fulfilled if BAB substitutes or modifies the activities in a manner that does not involve such face-to-face contact, on-site presence, and/or travel.
BAB continues to lend you the BAGELS Operations Manual and may provide you modifications to the manual to reflect changes in specifications, standards and operating procedures (Paragraph 4.c, Franchise Agreement).
BAB will furnish guidance to you on: (1) specifications, standards and operating procedures utilized by BAGELS Stores, and any modifications; (2) purchasing approved equipment, furniture, POS Systems, signs, operating materials and supplies; (3) methods of food preparation and sale and improvements thereon; and (4) the establishment and maintenance of administrative, bookkeeping, accounting and general operating and management procedures. This guidance may be in the form of the BAGELS Operations Manual, Franchisee intranet, bulletins, written reports and recommendations, other written materials or by consultations by telephone or consultations in person at your Store or BAB's corporate offices (Paragraph 4.b., Franchise Agreement).
BAB will defend you in any legal proceeding brought against you by reason of your proper use of the Marks (Paragraph 5.f, Franchise Agreement).
BAB may conduct market research and testing to determine consumer trends and the salability of new products and services (Paragraph 9.a, Franchise Agreement).
BAB will conduct such testing and review as necessary to determine whether a product or supplier proposed by you should be approved (Paragraph 9.b, Franchise Agreement).
BAB will administer a Marketing Fund to conduct marketing and promotional programs (Paragraph 10.a., Franchise Agreement).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 42–53)
What This Means (2025 FDD)
According to Big Apple Bagels' 2025 Franchise Disclosure Document, after the store opens, Big Apple Bagels will provide additional training at the franchisee's location near the opening time. This training will be conducted by a Big Apple Bagels employee. In the event of circumstances beyond Big Apple Bagels' control, such as a pandemic or health emergency, the additional training may be modified to remove face-to-face contact, on-site presence, and/or travel.
Big Apple Bagels will continue to provide the BAGELS Operations Manual, including modifications to reflect changes in specifications, standards, and operating procedures. Big Apple Bagels will also furnish guidance on specifications, standards, operating procedures, purchasing approved equipment, furniture, POS Systems, signs, operating materials, and supplies. Further guidance will be provided on methods of food preparation and sale, improvements, and the establishment and maintenance of administrative, bookkeeping, accounting, and general operating and management procedures. This guidance can be in various forms, including the BAGELS Operations Manual, Franchisee intranet, bulletins, written reports and recommendations, other written materials, or consultations by telephone or in person at the store or Big Apple Bagels' corporate offices.
Big Apple Bagels will defend the franchisee in legal proceedings brought against them due to the proper use of the Marks. Big Apple Bagels may conduct market research and testing to determine consumer trends and the salability of new products and services. They will also conduct testing and review to determine whether a product or supplier proposed by the franchisee should be approved. Additionally, Big Apple Bagels will administer a Marketing Fund to conduct marketing and promotional programs.