Where can I find information about the 'Official Gift Card/Loyalty Program' for Big Apple Bagels?
Big_Apple_Bagels Franchise · 2025 FDDAnswer from 2025 FDD Document
l. Gift Cards/Loyalty Program. Franchisee agrees:
- i to offer for sale gift cards and/or the loyalty program, which must be in the form and version designated by Franchisor ("Official Gift Card/Loyalty Program"), as it may be amended from time to time;
- ii. not to offer for sale or give away any form of Gift Card or Loyalty Program other than the Official Gift Card/Loyalty Program;
- iii. not to create Franchisee's own Gift Card or Loyalty Program;
- iv. to accept and honor the Official Gift Card/Loyalty Program in exchange for product when presented for redemption at Franchisee's Store;
- v. to obtain and maintain whatever is the currently designated equipment and/or software necessary to process the authorized Gift Cards/Loyalty Program, which may be through a Mobile Application; and
- vi. to comply with any policy promulgated by Franchisor regarding changes to the form and use of Gift Card/Loyalty Program, including transition periods for the phasing in of modifications to the Official Gift Card/Loyalty Program.
Source: Item 22 — CONTRACTS (FDD pages 86–87)
What This Means (2025 FDD)
According to the 2025 Big Apple Bagels FDD, details regarding the 'Official Gift Card/Loyalty Program' can be found in Item 22, which covers the contracts a franchisee will enter into. Specifically, section l of Item 22 outlines the franchisee's obligations and restrictions related to gift cards and loyalty programs.
The FDD states that franchisees must offer the 'Official Gift Card/Loyalty Program' designated by Big Apple Bagels and are not allowed to offer any other form of gift card or loyalty program. Franchisees are also prohibited from creating their own gift card or loyalty program. They are obligated to accept and honor the official program when presented by customers for redemption.
Furthermore, franchisees must acquire and maintain the necessary equipment and software to process the authorized gift cards and loyalty program, potentially through a mobile application. Compliance with any policies issued by Big Apple Bagels regarding changes to the gift card/loyalty program, including transition periods for implementing modifications, is also required. This section of the FDD makes it clear that Big Apple Bagels maintains strict control over the gift card and loyalty programs offered at its franchise locations.