Who must be onsite at a Best In Class Education Center during normal business hours?

According to the 2025 Best In Class Education Center FDD, either the Managing Owner or a trained Manager must be onsite at the center during normal business hours. The Managing Owner is the designated owner with primary responsibility for the center's management and operation, and they must be approved by Best In Class Education Center.

The Managing Owner has several responsibilities, including having decision-making authority, completing training programs, teaching at least one class regularly during the first year, and providing full-time onsite management until the center meets certain performance requirements for at least a year. After that initial period, while not strictly required, Best In Class Education Center strongly recommends the Managing Owner continue full-time involvement.

If the Managing Owner cannot be present, a Manager can fulfill the onsite requirement. However, this Manager must also be approved by Best In Class Education Center, complete the necessary training, meet the franchisor's criteria, and sign a Confidentiality Agreement. The Managing Owner retains the responsibility of supervising the Manager to ensure the center operates according to the franchise agreement and manual. This ensures that even when the owner isn't physically present, the center maintains the standards and practices of Best In Class Education Center.