Can UWIN modify the Customer Complaint Resolution Program or Seal for Benjamin Franklin Plumbing?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
- 2.5 Modification of the Customer Complaint Resolution Program and/or Seal.
The parties agree that UWIN, in its sole discretion, may change or modify the Customer Complaint Resolution Program, including the Graphics Manual and/or the Seal, from time to time.
Contractor agrees to modify its operations, including any display of the Seal, to comply with the new standards established by UWIN within a reasonable time after UWIN notifies Contractor of any such change.
If such change is made, reference in this Agreement to the Customer Complaint Resolution Program and/or Seal will be deemed to refer to such new program, mark or seal.
Source: Item 23 — RECEIPTS (FDD pages 88–312)
What This Means (2025 FDD)
According to the 2025 Benjamin Franklin Plumbing FDD, UWIN has the authority to modify the Customer Complaint Resolution Program and Seal. Specifically, UWIN can change or modify the program, including the Graphics Manual and the Seal, at its discretion.
As a Benjamin Franklin Plumbing franchisee, you must adapt your operations, including how you display the Seal, to comply with any new standards UWIN establishes. You are expected to make these changes within a reasonable time after UWIN notifies you of them.
If UWIN modifies the program or Seal, any references to the Customer Complaint Resolution Program or Seal in the agreement will automatically refer to the updated version. This ensures that the agreement remains current with UWIN's latest standards. All improvements, additions, and goodwill associated with the Customer Complaint Resolution Program and Seal remain the property of UWIN.