What topics are covered during the Branded Operations Orientation Training for Benjamin Franklin Plumbing?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
| SUBJECT | HOURS OF TRAINING | HOURS OF ON- THE-JOB TRAINING | LOCATION |
|---|---|---|---|
| Overview of our Learning Management System called Success Academy Online (SAO), including how to self-register in the system, how to locate classes, webinars and online courses, how to run reports on completions, how to register team members for classes, how to bulk enroll in classes, how to locate and use Dashboard feature, as well as information and a catalog of Success Academy offerings. | 1.0 | 0 | Instructor-led online webinar |
| BRANDED OPERATIONS ORIENTATION TRAINING | |||
| Subject | Hours of Training | Hours of On- the-Job Training | Location |
| The Franchise Experience; Orientation; Safety; | 35.0 | 0 | Phoenix, Arizona |
| Brand Integrity/Compliance; Price Right; Hire | |||
| Right; Managing Personnel; Finance; The DMR; | |||
| Buy Right; Marketing; Media Relations; Pre- | |||
| Service Steps; Guarantees; UWIN; Train for | |||
| Success; Servicing the Client; Call Center/Phone | |||
| Power; Dispatching/Asset Management. |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 46–57)
What This Means (2025 FDD)
According to the 2025 Benjamin Franklin Plumbing FDD, the Branded Operations Orientation Training (BOOT) program covers a variety of topics essential for franchise operations. This classroom-based training, held in Phoenix, Arizona, dedicates 35 hours to subjects including franchise experience, orientation, and safety protocols.
BOOT also delves into brand integrity and compliance, pricing strategies, and effective hiring practices. Managing personnel and understanding financial aspects are key components, along with utilizing the DMR (potentially a Daily Management Report or similar tool). The training extends to buying strategies, marketing techniques, media relations, and pre-service steps to ensure customer satisfaction.
Furthermore, the curriculum includes information on guarantees, the UWIN program (details not provided in the excerpt), strategies for training for success, and methods for effectively servicing clients. Call center operations, phone etiquette, dispatching, and asset management are also addressed, providing a comprehensive overview of the skills and knowledge required to run a Benjamin Franklin Plumbing franchise effectively.
In addition to the Branded Operations Orientation Training, Benjamin Franklin Plumbing also provides an overview of their Learning Management System called Success Academy Online (SAO). This online webinar covers how to self-register in the system, locate classes, webinars and online courses, run reports, register team members, use the Dashboard feature, and provides a catalog of Success Academy offerings.