What software suites must the computer be equipped to support for a Benjamin Franklin Plumbing franchise?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
training personnel, and other functions as we specify from time to time. You must ensure that your employees are adequately trained to use the systems and that they follow applicable policies.
As of the date of this disclosure document, we require the following:
- You must have or purchase a personal computer, smart phone, and/or tablet capable of running the latest version of Microsoft Windows or iOS operating system. Your computer must be equipped to support Microsoft Office Professional suite and latest version of Microsoft's web browser or Safari browser software. We estimate the cost for these items will range from $800 to $3,000.
- You must have access to the internet, communication networks and telephone system with adequate speeds to connect to our systems and conduct daily business activities. We estimate this cost to be in the range of $300 to $1,500 per year, depending on your providers and the number of services you choose to purchase.
- As noted in Items 7 and 8, we have designated ServiceTitan as our exclusive approved supplier of the ServiceTitan Platform.
- We may also require that you purchase third party software or license software as a service (SaaS) (this could be email, QuickBooks or other software) from us or our approved vendor list to support business activities and information/data integration to our systems.
- You will be required to use in your Franchised Business a CRM platform that we designate. We may make materials and information related to the System Standards available to you through the CRM platform.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 46–57)
What This Means (2025 FDD)
According to the 2025 Benjamin Franklin Plumbing FDD, franchisees must have a personal computer, smartphone, and/or tablet capable of running the latest version of Microsoft Windows or iOS. The computer must be equipped to support the Microsoft Office Professional suite and the latest version of Microsoft's web browser or Safari browser software. The estimated cost for these items ranges from $800 to $3,000.
In addition to the specified software, franchisees must have access to the internet, communication networks, and a telephone system with adequate speeds to connect to Benjamin Franklin Plumbing's systems and conduct daily business activities. The estimated cost for this is between $300 and $1,500 per year, depending on the providers and the number of services purchased. Franchisees are also required to use a CRM platform designated by Benjamin Franklin Plumbing and implement industry-standard security measures, including firewalls and anti-virus systems, to protect their systems and data.
Benjamin Franklin Plumbing also requires franchisees to use designated systems for service calls, managing inventory, reporting gross revenue, training personnel, and other functions. Franchisees must ensure their employees are adequately trained to use these systems and follow applicable policies. The franchisor has the right to access the systems used in the operation of the franchised business and any other systems used to store or process confidential information. These technology requirements and specifications may evolve over time, and franchisees must promptly update and upgrade their systems as required, at their own expense.