What services does UWIN, LLC provide to customers of Benjamin Franklin Plumbing?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
UWIN, LLC, a Florida limited liability company ("UWIN"). UWIN is a customer service resource dedicated to providing customers with information, assistance, and issue resolution in connection with any concerns they may have with home services contractors who display UWIN's distinctive seal of approval and associated Marks, logos and designs while such contractors are active UWIN® members. Our franchisees are required to be members of the UWIN® program, as are franchisees of Mister Sparky and One Hour Heating & Air Conditioning.
Source: Item 1 — THE FRANCHISOR AND ANY PARENTS, PREDECESSORS AND AFFILIATES (FDD pages 6–12)
What This Means (2025 FDD)
According to the 2025 Benjamin Franklin Plumbing Franchise Disclosure Document, UWIN, LLC is a customer service resource. It is dedicated to providing customers with information, assistance, and issue resolution regarding any concerns they may have with home services contractors who display UWIN's seal of approval. These contractors must be active UWIN members.
Benjamin Franklin Plumbing franchisees are required to be members of the UWIN program. This means that customers of a Benjamin Franklin Plumbing franchise have access to UWIN's services for resolving issues or concerns. This membership provides an additional layer of customer support and helps ensure customer satisfaction with the services provided by Benjamin Franklin Plumbing.
UWIN also provides services to franchisees of Mister Sparky and One Hour Heating & Air Conditioning. UWIN is an affiliate of Benjamin Franklin Plumbing. This affiliation allows for a consistent approach to customer service and issue resolution across multiple franchise brands.