What services can Benjamin Franklin Plumbing suspend if a franchisee is in default?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
Prior to the termination of this Agreement, if you fail to pay any amounts owed to us or our affiliates or fail to comply with any term of this Agreement, then in addition to any right we may have to terminate this Agreement or to bring a claim for damages, we will have the right to take the actions set out below and continue them until you have cured the default to our satisfaction.
The taking of any of the actions permitted in this Section 16.6 will not suspend or release you from any obligation that would otherwise be owed to us or our affiliates under the terms of this Agreement.
We may:
16.6.1 Remove the listing of the Franchised Business from all advertising published or approved by us;
16.6.2 Prohibit you from attending any meetings or seminars held or sponsored by us or taking place on our premises;
16.6.3 Suspend access to the Call Center, the Franchisee Portal, and any technology systems we provide you access to, whether it is our technology or a third-party license; and/or
16.6.4 Suspend services provided to you by us or our affiliates under this Agreement, including but not limited to inspections, training, marketing assistance, and the sale of products and supplies.
Source: Item 23 — RECEIPTS (FDD pages 88–312)
What This Means (2025 FDD)
According to the 2025 Benjamin Franklin Plumbing FDD, if a franchisee fails to pay amounts owed or comply with the franchise agreement, Benjamin Franklin Plumbing has the right to take certain actions until the default is cured. These actions do not release the franchisee from their obligations under the agreement.
Specifically, Benjamin Franklin Plumbing may remove the franchisee's business listing from advertising, prohibit attendance at meetings or seminars, and suspend access to the Call Center, Franchisee Portal, and technology systems.
Additionally, Benjamin Franklin Plumbing can suspend services provided to the franchisee, including inspections, training, marketing assistance, and the sale of products and supplies. This means a franchisee in default could lose access to crucial support systems and resources necessary to operate the business effectively, potentially exacerbating their financial difficulties.