Does Benjamin Franklin Plumbing require franchisees to purchase specific computer systems?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
- (6) The table assumes you will need to purchase all of the computer and related devices you will need to meet our technology requirements and install the ServiceTitan Platform (as defined in Item 8).
Please see Item 8 and Item 11 for further details on our technology and software requirements.
Source: Item 7 — ESTIMATED INITIAL INVESTMENT (FDD pages 28–37)
What This Means (2025 FDD)
According to Benjamin Franklin Plumbing's 2025 Franchise Disclosure Document, franchisees are required to purchase computer systems that meet the franchisor's technology requirements. Item 7 clarifies that the estimated initial investment includes the purchase of computers and related devices necessary to meet these technology requirements and to install the ServiceTitan Platform. ServiceTitan is a software platform that Benjamin Franklin Plumbing franchisees are required to use.
The FDD provides a range for this expense, with the high end of the range assuming the franchisee needs to purchase all new equipment and software. The low end assumes the franchisee already possesses the necessary equipment and is already using the ServiceTitan Platform. This suggests that existing businesses converting to a Benjamin Franklin Plumbing franchise may have lower initial costs if their current systems are compatible.
Prospective franchisees should refer to Items 8 and 11 of the FDD for more detailed information on the specific technology and software requirements. Understanding these requirements is crucial for accurately estimating the initial investment and ensuring the business complies with Benjamin Franklin Plumbing's standards.