Before opening a Benjamin Franklin Plumbing franchised business, what training must be completed?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
Before the Franchised Business opens, the Key Person (see Item 15) and any Owners that we designate must attend and successfully complete an initial training program at least three weeks prior to opening the Franchised Business. The Training Program consists of two phases: phase one, which is conducted online (currently called "Initial Training"), and phase two, which is a proprietary franchise performance and development training program conducted in a classroom setting (currently called Branded Operations Orientation Training or "BOOT") (collectively, Initial Training and BOOT are referred to in this disclosure document as the "Training Program"). The Training Program is provided at no cost to you and up to one additional owner or Key Person, but you will have to pay for travel, accommodations, meals and salaries for yourself and any senior management level employees who attend. Franchisees generally complete training 3 to 9 weeks prior to opening the Franchised Business.
The individuals that we designate are required to successfully complete the pre-opening training. We alone have the right to judge whether a person has successfully completed the Training Program. Successful completion may require passing tests to establish proficiency in the delivery of services, use of technology and software applications, and other areas we designate. We will have the right to terminate the Franchise Agreement if, at any time during the Training Program, we conclude in our sole judgment that any person required to attend the Training Program does not possess the skills necessary to properly fulfill and discharge the demands and responsibilities required by the System or this Agreement. We have the right to vary the duration and content of the Training Program based on the trainee's prior experience in similar businesses.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 46–57)
What This Means (2025 FDD)
According to the 2025 Benjamin Franklin Plumbing FDD, before opening a franchised business, the Key Person and any Owners that the company designates must attend and successfully complete an initial training program at least three weeks prior to opening. This Training Program consists of two phases: an online phase called Initial Training, and a classroom-based program called Branded Operations Orientation Training or BOOT. Both phases are collectively referred to as the Training Program.
The Benjamin Franklin Plumbing Training Program is provided at no cost for up to one additional owner or Key Person, but franchisees are responsible for covering travel, accommodations, meals, and salaries for themselves and any senior management level employees who attend. Franchisees typically complete training 3 to 9 weeks before opening their Benjamin Franklin Plumbing location.
Benjamin Franklin Plumbing also requires that the individuals they designate successfully complete the pre-opening training. The company has the sole right to determine whether a person has successfully completed the Training Program, which may include passing tests to demonstrate proficiency in service delivery, technology and software applications, and other areas. Benjamin Franklin Plumbing reserves the right to terminate the Franchise Agreement if they conclude that any person required to attend the Training Program does not possess the necessary skills. The company also has the right to change the duration and content of the Training Program based on the trainee's prior experience in similar businesses.