According to the 2025 Benjamin Franklin Plumbing Franchise Disclosure Document, specific contact information for New York State is provided for instances where something in the disclosure document is believed to be untrue. In such cases, the document advises contacting the Federal Trade Commission and the New York State Department of Law, Bureau of Investor Protection and Securities, located at 28 Liberty Street, 21st Floor, New York, New York 10005.

This indicates that for specific legal or compliance-related issues in New York, franchisees or potential franchisees are directed to a government agency rather than an individual within the Benjamin Franklin Plumbing franchise organization. This is typical when dealing with legal disclosures and ensuring accuracy and compliance with state laws.

Prospective franchisees in New York should take note of this contact information and utilize it if they encounter any discrepancies or have concerns about the information provided in the FDD. It is also important to note that the FDD explicitly states that registration of the franchise by New York State does not mean the state recommends it or has verified the information in the document.