What are the minimum performance requirements for a Benjamin Franklin Plumbing franchise?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
You agree to continuously exert best efforts to promote and enhance the performance of the Franchised Business and the goodwill of the Marks.
If minimum performance requirements are set forth in the Brand Appendix (the "Minimum Performance Requirements"), you are required to achieve those Minimum Performance Requirements.
If you do not achieve the Minimum Performance Requirements, we will have the right to require you to implement a revenue improvement program, as we specify, which may include, among other things, engaging in specified marketing activities, by the conclusion of which you are required to achieve the Minimum Performance Requirements.
If you still do not achieve the Minimum Performance Requirements after implementing a revenue improvement program, we will have the right to: (i) reduce the size of the Territory (with a corresponding adjustment in the Minimum
Performance Requirements if the reduced Territory falls below our then-current standard territory size); or (ii) terminate this Agreement. The Minimum Performance Requirements are not a representation or guarantee of any financial results to Franchisee from the exercise of the rights granted in this Agreement.
We assess franchisees' compliance with Brand Standards by means of, among other things, customer satisfaction surveys, mystery shopper reports, employee satisfaction and perception surveys, health and safety reviews, and third-party observation of your operations.
Source: Item 23 — RECEIPTS (FDD pages 88–312)
What This Means (2025 FDD)
According to the 2025 FDD, Benjamin Franklin Plumbing franchisees must exert their best efforts to promote the performance of the franchised business and the goodwill of the brand's marks. If specific minimum performance requirements are outlined in the Brand Appendix, franchisees are obligated to meet them. These Minimum Performance Requirements are not a guarantee of financial results.
If a Benjamin Franklin Plumbing franchisee fails to meet the Minimum Performance Requirements, the franchisor has the right to mandate a revenue improvement program. This program may involve specific marketing activities designed to help the franchisee achieve the required performance levels.
If, after implementing the revenue improvement program, the franchisee still does not meet the Minimum Performance Requirements, Benjamin Franklin Plumbing has the option to either reduce the size of the territory (with a corresponding adjustment in the Minimum Performance Requirements if the reduced territory falls below the standard size) or terminate the Franchise Agreement. The franchisor also assesses compliance with brand standards through customer satisfaction surveys, mystery shopper reports, employee surveys, health and safety reviews, and third-party observations.