What is a Benjamin Franklin Plumbing franchisee's obligation in the event of a known or suspected security breach?

According to Benjamin Franklin Plumbing's 2025 Franchise Disclosure Document, if a franchisee experiences a known or suspected security breach, they must promptly notify Benjamin Franklin Plumbing. Additionally, the franchisee must comply with all applicable laws and follow any instructions provided by Benjamin Franklin Plumbing regarding how to respond to the breach.

Benjamin Franklin Plumbing requires franchisees to implement industry-standard administrative, physical, and technical security measures, such as firewalls and anti-virus systems, to protect their systems and data. Franchisees are responsible for safeguarding their business from viruses, computer hackers, and other computer-related problems. This includes regularly updating and patching systems as software and technology vendors release updates to ensure adequate protection from cyber threats. Franchisees bear the responsibility for data and data breaches.

Franchisees have the option to purchase firewall protection systems, virus protection, and content management software from any company. However, Benjamin Franklin Plumbing may purchase required security products for the franchisee if they refuse to do so, with the franchisee responsible for reimbursement. Franchisees must also make their best efforts to ensure that their suppliers, lenders, landlords, customers, and governmental agencies are reasonably protected.

These security requirements highlight the importance of data protection and cybersecurity for Benjamin Franklin Plumbing franchisees. Franchisees should be prepared to invest in and maintain robust security measures and to respond quickly and effectively in the event of a security breach to protect sensitive data and maintain the integrity of their business operations.