Is a Benjamin Franklin Plumbing franchisee required to use the designated service system and processes?

According to Benjamin Franklin Plumbing's 2025 Franchise Disclosure Document, franchisees are required to use the designated service system and processes. Specifically, as part of the Brand Standards, franchisees must use the service system and processes that Benjamin Franklin Plumbing designates when providing approved products and services to customers.

This requirement is part of maintaining high operational standards and protecting the brand's reputation. Franchisees must comply with all required Brand Standards, which can relate to any aspect of the appearance, operation, and marketing of the franchised business. Failure to comply with these standards can be considered a material breach of the Franchise Agreement.

While franchisees must adhere to the Brand Standards, Benjamin Franklin Plumbing retains the right to modify these standards to accommodate the individual circumstances of different franchisees. However, the franchisor's specifications do not constitute a warranty regarding quality, safety, or suitability. Benjamin Franklin Plumbing also has the right to modify the System and the products and services offered by the Franchised Businesses, and franchisees are responsible for complying with these modifications at their own expense, including any associated equipment replacement or renovations.