Is a Benjamin Franklin Plumbing franchisee required to participate in any other programs prescribed for Franchised Businesses?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
- 6.9. Payment Systems and Customer Retention Programs.
You are required to participate in programs relating to gift cards, gift certificates, stored value cards, online or mobile coupons or credits, online or mobile ordering systems, and other electronic money programs we prescribe from time to time for Franchised Businesses.
Participation includes both issuing program benefits or credits and accepting them for payment by customers, and may require you to purchase additional equipment.
- 6.21. Brand Programs.
You are required to participate in and comply with any other programs that we prescribe for Franchised Businesses, as specified in the Brand Appendix.
Source: Item 23 — RECEIPTS (FDD pages 88–312)
What This Means (2025 FDD)
According to the 2025 Benjamin Franklin Plumbing Franchise Disclosure Document, franchisees are required to participate in other programs prescribed by the company for Franchised Businesses, as specified in the Brand Appendix. These programs can include payment systems and customer retention initiatives like gift cards, stored value cards, online coupons, and customer loyalty programs. Participation in these programs may require franchisees to purchase additional equipment.
Benjamin Franklin Plumbing also has the right to establish a Franchisee Portal, which franchisees may be required to use for reporting, training, ordering merchandise, and supplies. Franchisees must also cooperate with assessments of Brand Standards compliance, which may include customer satisfaction surveys and mystery shopper reports. If a franchisee does not meet the minimum prescribed score, they may be required to complete additional training at their own expense.
Benjamin Franklin Plumbing franchisees must also participate in vendor purchase programs established by the franchisor. The company will notify franchisees of any specifications, vendor approvals, or designated vendors via the Brand Standards Manuals or otherwise. The franchisee is also required to use only the customer contracts, waivers, and other forms designated by Benjamin Franklin Plumbing, and if the Brand Standards include a customer warranty or satisfaction guarantee, the franchisee is required to provide it to each customer.