Who is the designated exclusive approved supplier of the ServiceTitan Platform for Benjamin Franklin Plumbing?
Benjamin_Franklin_Plumbing Franchise · 2025 FDDAnswer from 2025 FDD Document
As of the date of this disclosure document, we have designated ServiceTitan as our exclusive approved supplier of (a) the field management services system, including payment processing services, (b) automated marketing management software service, and (c) online customer scheduling software service (collectively, the "ServiceTitan Platform"). The initial onboarding fee and ongoing monthly charge for the ServiceTitan Platform will be paid directly to ServiceTitan. Specifically, you will use the systems and modules comprising the ServiceTitan platform, including: (a) the field management services system, which includes payment processing services ("ServiceTitan FMS"), (b) automated marketing management software service ("Marketing Pro"), and (c) online customer scheduling software service ("Scheduling Pro"). Please see Item 11 for further details.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 37–43)
What This Means (2025 FDD)
According to the 2025 Benjamin Franklin Plumbing FDD, ServiceTitan is the designated exclusive approved supplier of the ServiceTitan Platform. This platform includes the field management services system with payment processing (ServiceTitan FMS), automated marketing management software service (Marketing Pro), and online customer scheduling software service (Scheduling Pro).
As a Benjamin Franklin Plumbing franchisee, you are required to pay the initial onboarding fee and ongoing monthly charges for the ServiceTitan Platform directly to ServiceTitan. This means that franchisees do not have a choice in selecting a different provider for these specific software services, as Benjamin Franklin Plumbing has established an exclusive arrangement with ServiceTitan.
This requirement ensures brand consistency and potentially leverages negotiated rates or integrated support. However, it also means franchisees must factor in the costs associated with the ServiceTitan Platform into their operating budget and may not be able to negotiate pricing independently. Prospective franchisees should inquire about the specific costs and features of the ServiceTitan Platform to fully understand the implications of this designated supplier relationship.