When dealing with customers, employees, or other parties, how must a Benjamin Franklin Plumbing franchisee identify themselves?

According to Benjamin Franklin Plumbing's 2025 Franchise Disclosure Document, franchisees are required to present themselves as independent contractors. This means that in all interactions, a franchisee must clearly indicate that they are operating as a separate entity under the franchise agreement.

Specifically, all legal documents, contracts, invoices, payroll forms, purchase orders, filings, permits, licenses, and other materials involving customers, employees, contractors, landlords, vendors, suppliers, government agencies, and other third parties must identify the franchisee by their own company or legal name. Furthermore, any document requiring a signature must be signed by the franchisee using their company or legal name.

This requirement ensures that all parties understand they are dealing with an independent business owner and not directly with Benjamin Franklin Plumbing Franchising SPE LLC. This distinction is important for legal and operational clarity, as the franchisee is responsible for their own business operations, including employment decisions and contractual obligations. This also helps to protect Benjamin Franklin Plumbing from potential liabilities arising from the franchisee's actions.